Frequently Asked Questions
Q
Are you a manufacturer or trading company?
We're a professional manufacturer. With years of experience in this industry, we can ensure high quality products with great precision.
Q
Can you offer inserts?
Absolutely. Equipped with state-of-the-art production facilities and a team of proficient engineers, we have full in-house capabilities to manufacture and supply high-precision inserts, ensuring strict compliance with international quality standards.
Q
How about the delivery time?
The lead time is contingent upon the order volume. Typically, for items in stock, we can arrange dispatch within 1 to 3 business days. For standard orders, the production and delivery process usually takes 10 to 20 business days, while customized orders may require 30 to 50 business days, depending on the complexity of the specifications.
Q
Can you offer free express delivery?
Sorry, due to the substantial costs associated with express shipping, we are unable to provide complimentary delivery services. However, through our long-standing partnerships with renowned logistics providers, including TNT, DHL, UPS, and FedEx, we are able to secure preferential rates that we are happy to pass on to our valued clients.
Q
Can you provide Non-Standard Products?
Certainly. Leveraging our advanced design and manufacturing capabilities, we are fully capable of customizing and producing specialized tools tailored to your specific requirements. Whether you provide detailed technical drawings or physical samples, our engineering team will work closely with you to ensure the final product meets your exact specifications and performance expectations.
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